Helpdesk

From RightTrackWiki

Home

See Also

• Action Helpdesk Events
• Configuring the Helpdesk Higher level access.

---

The helpdesk is a trouble ticket system that IT staff can use to action IT technical support to users.

To add items to the helpdesk firstly select add new helpdesk item from the side menu.

Then fill in each of the required boxes. Start with the type of problem.

Then fill in each box

And add your location

When lodged an email  is sent to IT staff and the user and the item is displayed in the My Helpdesk Items tab.

When the helpdesk task is actioned the user is informed by email and the status changes.