Actioning Other's Incidents
From RightTrackWiki
Only a user with higher level accedd can action other people's incidents (principal, subschool manager, year level coordinator or home group teacher). This is done by selecting incidents and events from the menu options only available to those groups.
| 1. Select Incidents and Events from the menu. | 
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2. On the page each incident can be seen in order of Progress and then date. Each group has different events depending on access level - eg home group teacher sees home group only, year level sees only their year level etc. Click on Add Followup to action an incident. | 
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| 2. Then select the add new followup action. | 
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3. Select some type of follow up action. This can be repeated more than once once, saved and added to or updated at any time. | 
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4. Finally select what stage the action is up to. Entered (Red) In progress (Blue) or Resolved (Black) | 
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5. Click save and on return the event status is updated and at this point new follow up actions can be added.
Once the event is updated - emails are sent coordinator, subschool manager and teacher.
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| The status of the event changes when a followup action is changed to resolved. | 
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